If you say shaving soap, you say Phoenix Artisan Accoutrements. Shaving products from Phoenix Artisan Accoutrements They are very proud of all the creations they have put on the market and want to share this with the whole world. Francis and Douglas sat down together to start (according to them) the most original online traditional shaving shop.

In fact, they made sure that you could cover your entire shaving routine with their products. They have focused on designing several beautiful products. The rest is history.ĭouglas and Francis are two passionate soap makers. They describe themselves as sort of like Batman and Robin who were dating. Phoenix Artisan Accoutrements was founded in 2012 by Douglas and Francis. The Origin of Phoenix Artisan Accoutrements Phoenix Artisan Accoutrements products are designed from pure passion and give you a truly traditional shaving experience. The products are designed with great precision and the formulas also take a lot of time and attention to get the perfect combination of ingredients. Phoenix Artisan Accoutrements products are handcrafted in small batches in Phoenix, Arizona, USA to bring you the best product possible. But no, the CEO thinks he knows better, he doesn't need to learn anything from other's, he's got it all figured out.Phoenix Artisan Accoutrements is a brand that specializes in making various shaving products of very good quality. You can look at other stores who do it better, Captains Choice, Stirling, ShaveNation, West Coast Shaving, just to name a few right off the bat. Some people are just hard work and it is not their responsibility to manage insecurities and personal issues. My guess is that PAA is more than happy to not have a 100% customer retention record. The analogy that springs to mind is where Groucho Marx tells a bank manager he’ll take his overdraft elsewhere. ”Refusal to innovate“ by changing product lines is essentially criminal behaviour and attempting to engage with a dissatisfied customer is indeed “childlike”.īut seriously, there is a difference between offering a friendly opinion and going on a rant and making it all about feeling “respected” when the CEO was quite clearly reacting and responding to the TONE of the “advice”.

Woe betide the CEO of any company that does not respect its customers.Įspecially one who ignores the demand of a customer that they “do better” by not providing a selection of products that one would like to see.Īt the very least they should have a large range of $15 polishing cloths to entice budget-minded customers. I've learned enough about the man that I need to know, dissowned! But no, the CEO thinks he knows better, he doesn't need to learn anything from other's, he's got it all figured out.

Instead of having a flame war with a CEO of a company who acts like a child, I decided to just no longer buy from his company ever again. I felt disrespected, and I never replied to his email after that. To be honest, I never wanted a reply to the feedback I provided, but it was obviously not anonymous, because he emailed me over it.Ī CEO of a company who refuses to take feedback seriously, and chooses not to innovate, or improve selection of items on the store, is doomed to fail. Instead of taking my feedback as a sign that maybe PAA should do better as a company, and provide more variety of brushes and lather bowls, he acted like a child, went all defensive, considered my feedback a joke, and was totally dismissive about my points. And even more absurdly, he claimed that a couple of lather bowls on his site was enough too, and there was no need for more. Then he went on the defensive approach like a child, and he claimed that a dozen brushes with simple handles, and no innovation was enough. In the email he sent me, he thought my feedback was a joke, I kid you not! And he said that more then once in his email to me.

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